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Intelligence with oversight

AI & automation

Bring human judgment into the design of automated workflows.

01 / The operational problem

A plausible AI suggestion is not permission to act.

An operational change has consequences beyond the model response. Teams need evidence, constraints and explicit authority before a suggestion becomes work.

02 / What becomes possible

Use intelligence to support a bounded decision while keeping approval and execution visible to the person responsible.

Define a narrow task and its inputs. Evaluate recommendations against representative cases, then separate the candidate response, operator approval and downstream action acknowledgement.

03 / Design approach

Core design considerations

Task boundaries

define the question and permitted context.

Human review

expose options, uncertainty and constraints.

Controlled execution design

specify approvals, scoped interfaces and recovery.

A workflow worth proving

01A late shipment creates a delivery exception.
02Compare holding the order with an alternative route.
03A manager approves the response; the coordinator verifies acknowledgement.

Who can see, decide and act?

Validate model data handling, approval authority and permissions at execution time. Include adversarial inputs, uncertain outputs and failed actions in evaluation.

Fit the implementation to the environment.

Evaluate model endpoints and workflow interfaces against the intended task. Let demonstrated reliability and control determine the automation scope.

Agree what success would mean.

Evaluate unsafe suggestions, inappropriate approvals, failed requests and successful acknowledgements alongside the time saved on routine review.

Logistics: move from an exception to a reviewed response.
05 / Put the picture to work

Follow the decision, not just the event.

Explore six stages of a decision workflow. Consider the evidence, authority and next action, then define how the result will be evaluated.

Review the decision before progressing to action.

Signal / Decision owner

A late shipment creates a delivery exception.

An operational change has consequences beyond the model response. Teams need evidence, constraints and explicit authority before a suggestion becomes work.

Decision record
Input → relevant operational event

Make the next decision a clearer one

Build clarity into every
critical decision.